Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund after 10 days, please contact your credit card company or bank as it may take some time before your refund is officially posted.
If after 15 days your refund is still not received, please email us at contact@gardapis.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded
Exchanges
We only replace items if they are defective or damaged. If you need a replacement for the same item, please send us an email at contact@gardapis.co.uk and you will receive details of where to send back your item.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When returning your product, please use a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for lost returns during transit.
Need help?
Email us at contact@gardapis.co.uk for any questions relating to the above.